About Autoship

How Autoship Works

Select the product

Select "Use Autoship"

Add to cart and checkout

Change or cancel if needed*

Why You'll Love Autoship

  • ✔️ Discounts - Save on every delivery
  • ✔️ Get recurring deliveries - Never run out
  • ✔️ Choose a frequency that works for you
  • ✔️ No fees - Change or cancel as you need*

*Minimum subscription period of 2 deliveries. You can change your subscription anytime after.

Autoship

1. What is Autoship?

Autoship lets you schedule regular deliveries of your pet supplies, so you never run out of pet food or other essentials like potty pads, cat litter and treats ever again.

2. What are the benefits of Autoship?

With Autoship, you would not have to place repeat orders for items that your pets consume on a regular basis; we will ship the products to you based on your desired frequency, whether it is fortnightly, monthly, once every 2 months or once every 3 months.

In addition, you get a discount of 20% (max of $50) for your first subscription (new customers only) and then 5% for all future Autoship orders.

3. How do I set up an Autoship so I can receive a recurring delivery?

Click on the item that you’d like to purchase, and under “Purchase Options” select “Use Autoship” and then choose the delivery frequency that you’d like.

Finally click the blue button “Add to Cart” and then proceed to checkout. The Autoship discounts are automatically applied during payment.

4. Is there a membership fee?

There's no membership fee. The minimum subscription period is 2 deliveries. You can cancel at any time after that.

5. How do I make any changes to my Autoship?

To make any changes to your Autoship, you need to log into your account on Kibbles! by clicking on the human icon on the top right corner of the website. If you do not have an account yet, please create one using the same email that you used to place the order for the Autoship.

Once you have logged into your account, click on “Subscriptions”, and look for the subscription plan that you would like to change, and click on the black button “See more details”.

Alternatively, you can also manage your Autoship subscription by clicking on the link from the email confirmation of your Autoship purchase.

There is a minimum subscription of two deliveries. Changes can only be made after that.

6. How do I reschedule or delay my Autoship?

Log into your Kibbles account by visiting step 5, then look inside the rectangle box with the Black header of your subscription plan number:

  • To reschedule or delay your next order: Look for the text “Next order” and change it to your preferred date.
  • To change how often your Autoship arrives: Look for the text “Order frequency” and change to your preferred frequency.

  • To review your next few upcoming orders: Click on the grey rectangle with the text “Upcoming Order”.

There is a minimum subscription of two deliveries. Changes can only be made after that.

7. How can I add or remove items in my Autoship?

Log into your Kibbles account by visiting step 5, then click on the grey rectangle with the text “Product in this Subscription”:

  • To increase/decrease the quantity of the item: Click on the black pencil icon and amend the quantity accordingly
  • To remove existing product: Click on the red bin icon beside the product that you would like to remove
  • To add new product: Click on the text “Click here to add products in this contract” and click on the blue button “Next” and then select the product that you’d like to add before finally clicking the “Next " again.

There is a minimum subscription of two deliveries. You can only add or remove items after that.

8. How do I cancel my Autoship?

Log into your Kibbles account by visiting step 5, then:

Click on the grey rectangle with the text “Cancel Autoship” and click on the red button “Cancel Autoship”. This will cancel all future shipments of your Autoship order.



Alternatively, you can also manage your Autoship subscription from the email confirmation of your purchase.

There is a minimum subscription of 2 deliveries. This means that cancellations are only allowed after 2 deliveries are fulfilled.

9. How will I know my Autoship is on its way?

We’ll send you a reminder email 5 days before your next scheduled order. You can change your order before it starts processing. We’ll send you another email when your order ships.

10. How can I change my shipping address?

Log into your Kibbles account by visiting step 5, then:

Click on the grey rectangle with the text “Product Shipping Info” and change your old shipping address to the new one.

11. When will my payment method be charged?

Your payment method will be charged automatically on the date your Autoship order is shipped. We prepare your order 48 hours before your next scheduled order date, and you may see a pending charge as soon as we start preparing your order. The pending charge will disappear 24 to 48 hours after your order has shipped. There's no need to call or update anything online.

12. Why has the price of an item in my Autoship order changed?

When your next Autoship delivery is coming up, we’ll send you an email reminder that includes the most up-to-date prices for the items in your order. Prices can fluctuate as we stay competitive with other online retailers.

Oops...
Slider with alias cube-animation1 not found.