About Us
Heya! Thank you for your interest in Kibbles! We are very glad that you are taking the time to know us.
Our most fundamental vision is to bring joy to dogs and cats. We want to be instrumental in helping you build a great relationship with your fur buddies, and this means providing top notch pet products to enhance your pets’ lives. We are focused on expanding the availability of these products that can be found in Singapore so that your pet always has something new to look forward to!
But being the animal lovers that we are, we really can’t stop at fur buddies who already have loving homes (with all of you!). We want to go a step further and raise awareness for our fur buddies who are without a loving home.
That’s the reason behind the close partnership we have with rescue organizations such as the Soi Dog Foundation in Thailand and the Metta Cats and Dogs Sanctuary in Singapore. A portion of our total revenues (gross sales, not just profits!) goes to support their worthy causes.
(If you’d like more info, these initiatives to give back to the animals are audited every year by the Audit Alliance, a top firm in Singapore with stringent accountability standards, and the results are publicly available.)
You can be guaranteed that for every purchase, a part of it goes straight back to our beloved dogs and cats. We hope that in this small way, we can all make a difference together, and bring joy to as many fur buddies as we can!
To find out more about how we are giving back to help, click here!
Kibbles Relationship Management Team
Hi there! People often call me Patrick. I am a family man who has one daughter and one wife (absolutely). I live in a small yet cozy house in Indonesia. Although it is cozy, but I think having a bigger house is still better. Ha ha ha. ️That's why I make a plan to provide a bigger house for my beloved family.
What is good customer service?
One requirement to be good customer service is having a customer-obsession attitude. This attitude will enable us to make sure that we are not only answering their questions but also assisting them to achieve their intention successfully.
Why I decided to join Kibbles?
This company has a really big chance to keep growing in the future. I can find a lot of good differences that Kibbles offer if we compare it with other pet supplies company, even with the companies which have different market segments. Here, each customer is treated very well as if they are the only customer that Kibbles has. It is a blessing for me to be a part of Kibbles.
I am the only child of my family, my Dad passed away 6 years ago. I lived with my mom, yes just two of us. I have been working for about 7 years as customer service. Now I am 27 yo and I plan to renovate my dad's house. That's why I worked so hard hehe.
What is good customer service?
The most important for being customer service is be able to hear any concern of customers. Try to walk on their shoes and give them the best solution. Which means, the solution given must solve the customer problem but not dragging down the business.
Why I decided to join Kibbles?
I see a big opportunity here. A chance to learn and feel new experience working with team from another country. I expect to learn new working culture and new insight especially for customer service.
I’m Fajri, a proud father of two, a husband, an only son from my parents with older and younger sisters. I came from a background where struggle is prevalent, hard-working and honesty are must-have traits. It shaped me into a person who values every bit of the good things in my life.
I have a passion in technology that led me to gain years of experience in the IT support industry, also with other experiences in Customer Service, Sales and Marketing.
What is good customer service?
I like the idea of good customer service by putting myself into the shoes of my customer. How would I like to be treated? When I’m engaging customer service I expect to be warmly welcomed, treated right and nice. So I really put weight on how well I treat my customers, since I never want to be treated not right, or even half-hearted.
Why I decided to join Kibbles?
Aside from technology, I also have this soft spot for cats. At the peak of the time, I had 20 cats, every single one of them were strays. It came from the mindset of putting myself into others, or shapes, like a cat perhaps. It is sad enough to see a hungry cat in the streets, even more sad when no one does anything about it, so I brought them home and fed them, spared whatever possible from my personal income for them. It felt good.
Kibbles has this Giving-Back program where it aligns with my vision of helping cats, so it is a great honor to be working in Kibbles by helping the business grow to also broaden its ability to help even more cats.